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WELCOME
TO THE HELPDESK
WEB SITE
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This
system is provided for our users to report issues on I.T., Web, Estates, Art
& Design, Health & Safety or Data Request Logs within the Richmond
Adult Community College.
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TO REPORT A PROBLEM
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Please
go to a section you require on the left and click on the links
below them to submit a helpdesk call. This will take you to the
new helpdesk system. Please fill in as much information as possible relevant
to the issue concerned.
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WHAT
HAPPENS TO YOUR REPORT?
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The
system acknowledges receipt of your report and issues your report with
a numbered ticket. If there is action to be taken, this number goes on
a job list in the relevant section. By logging into the “my
closed tickets” section of the relevant help desk,
you can view the status of any job raised against your ticket.
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